North West Medical Solutions Ltd is proud to have signed the Armed Forces Covenant, confirming our commitment to support the Armed Forces Community, including serving personnel (Regular and Reserve), veterans, cadets and military families.
The Covenant is based on two main ideas: no service-related disadvantage and, in some cases, special consideration for those who have sacrificed the most, like the injured and bereaved.
Signed on behalf of North West Medical Solutions Ltd:
Adam Wager, Managing Director, 22 October 2025.
Our commitments to the Armed Forces Community
Supporting Reservists
We support Reservists by offering additional days of annual leave (paid or unpaid) to help them meet training and mobilisation commitments.
Supporting veterans into work
We offer work placements, insight days, and guaranteed interview schemes to veterans seeking employment.
We also actively welcome applications from veterans and reservists, and we regularly recruit for event medical provider roles.
Defence Employer Recognition Scheme, Bronze
We are proud to hold the Defence Employer Recognition Scheme (ERS) Bronze Award, recognising employers who pledge their intent to support defence and the Armed Forces community. (GOV.UK)
Awareness and engagement
We promote Armed Forces awareness training for our team, and we support and promote key Armed Forces dates, including Armed Forces Day and Armed Forces Week, Reserves Day, the Poppy Appeal, and Remembrance activities.
10% Armed Forces discount on public training courses
Members of the Armed Forces Community can receive 10% off public courses.
How to claim
Contact us via our website before booking
Provide proof of service, for example MOD90 or a Veterans ID Card
The discount is not valid with any other discount codes
Course cancellations and mobilisation
We understand that service life can change plans quickly. In line with our Covenant commitments, we will waive cancellation fees for courses for those posted overseas or to areas outside our service provision.
Evidence required
A redacted copy of your warning order shows your name, rank, and mobilisation dates.
Our standard cancellation terms (per candidate)
30+ days’ notice: No training fee charged
21 to 29 days’ notice: 10% of total cost
14 to 20 days’ notice: 50% of total cost
7 days or less: No refund
If a candidate can be substituted for another from the same organisation, cancellation charges may not apply
Event medical cover you can rely on
If you are organising an event and need professional support, we provide event medical coverage across the North West and the UK, including:
Sports events
Community events
Festivals and outdoor events
Corporate events
Private events
If you are serving, a reservist, a veteran, or part of a military family, tell us when you enquire so we can make sure you receive the right support from the start.
Our Armed Forces Champion
Our Armed Forces Champion is Gareth Williams, Operations Manager.
Email: gareth.williams@northwestmedicalsolutions.co.uk
Signposting to support
If you are serving, have served, or are part of a military family and need wider support, we can signpost you to trusted services, including:
Op COURAGE (NHS veterans’ mental health and wellbeing service in England) (Veterans Covenant Healthcare Alliance)
Veterans’ Gateway (support and signposting via phone, text and online) (GOV.UK)
Cobseo, the Confederation of Service Charities (Cobseo)
UK Government guidance on support available for veterans and families (GOV.UK)
Feedback
We publicise these commitments and welcome feedback from the Armed Forces Community and our customers on how we are doing.
If you have suggestions, or if you need support accessing our services, please get in touch via the website, or contact our Armed Forces Champion directly.