Urgent Care at Home
Winter support service
When you or a loved one needs help, waiting hours for an ambulance can be frightening, especially in winter. Our Urgent Care at Home service is designed for non-life-threatening illnesses and injuries where you want prompt help or a clinical assessment and treatment at home.
We operate from 8am to 6pm 7 days a week, and we aim to be with you within 2 hours of booking (subject to demand, distance, weather and traffic). If you need to go to hospital, we can arrange safe transfer and continue care on the journey.
If you think it might be life-threatening, call 999 immediately.
When to call 999?
The following presentations are excluded and must result in immediate direction to NHS emergency services (999):
• Cardiac arrest
• Chest pain suggestive of acute coronary syndrome
• Stroke or FAST-positive symptoms
• Major trauma
• Severe respiratory distress
• Uncontrolled haemorrhage
• Reduced or deteriorating level of consciousness
• Mental Health presentations
• Any immediately life-threatening condition
What you get from North West Medical Solutions?
Your call will be triaged by a fully qualified, experienced, professionally registered clinician.
Depending on the outcome of the triage, different response models will be triggered.
Response options available include:
• Non-clinical response. This might be to get someone off the floor who is not injured.
• RRV clinician response. Examples would include falls with minor injuries.
• Ambulance response, including hospital transfer if required.
We provide clinical assessment and appropriate interventions within scope, then agree on the safest next step.
If hospital care is needed, we can support a safe transfer and provide a clear handover.
What we can help with?
We can assess a wide range of urgent but non-life-threatening issues, including:
• Falls assistance (non-life-threatening)
• Lift-assist with clinical assessment
• Urgent and non-urgent private ambulance response
• Conveyance to an appropriate destination where clinically indicated
Coverage area
Our coverage area currently will likely be within 10 miles of our base in St. Helens to start with. We will look to cover the following areas initially;
Merseyside / St Helens Area
St Helens
Haydock
Newton-le-Willows
Rainhill
Eccleston
Billinge
Clock Face
Rainford
Wigan & Surrounds
Wigan
Ashton-in-Makerfield
Golborne
Leigh (parts)
Standish (southern areas)
Knowsley / Liverpool Fringe
Prescot
Whiston
Huyton
Kirkby
Warrington (Northern Areas)
Burtonwood
Great Sankey
Westbrook
Callands
Not sure if you’re in range? Call us and we’ll confirm availability.
Pricing
-
Solo Clinician Home Treatment (Health Care Professional) £200.00
Who attends?
• Paramedic / Nurse / Advanced Care Practitioner (solo clinician)
Suitable for?
• Clinical assessment & treatment at home
• Minor illness or injury
• Welfare checks
• GP / NHS 111 liaison and safety-netting
Includes:
• Clinician attendance
• Assessment and treatment within scope
• Patient Report Form (PRF)
• Safety-netting and follow-up advice
• Private prescriptions may be available but will vary depending on the scope of the clinician attending. Prescriptions will be an additional £35.00
Up to 60 minutes on scene -
Health Care Professional-Led Ambulance / Falls Response (Double Crewed) £300.00
Who attends?
• Registered Health Care Professional & second crew member (FREC / EMT)
Suitable for?
• Falls response
• Reduced mobility patients
• Higher-acuity presentations
• Likely or possible hospital attendance
Includes:
• Double-crewed response
• Advanced assessment and treatment
• Use of ambulance and equipment
• PRF and clinical handover if conveyed
• Transfer to hospital (if required); additional charges apply after 60 minutes
Up to 60 minutes on scene -
FREC Led Ambulance / Falls Response (Double Crewed) £220.00
Who attends?
• Two FREC or EMT-level responders
Suitable for?
• Falls response.
• Reduced mobility patients
Includes:
• Double-crewed response.
• Clinical assessment and treatment in line with NHS standards and scope of practice.
• Use of ambulance and equipment.
• Patient Report Form (PRF) and clinical handover if conveyed.
• Transfer to hospital (if required); additional charges apply after 60 minutes. -
Additional Time (After First 60 Minutes) £80.00 per additional 60 minutes
Applies to:
• Extended on-scene care (all response types)
• ED transfer, queuing and handover delays
• Complex assessment or treatment
-
Mileage
• First 10 miles included
• £3 per mile thereafter (this includes transfer mile to a hospital if conveyance is required, or cases outside of our standard 10 mile radius)
Escalation to NHS Emergency Services
- NHS 999 activated immediately if required
- Life-saving treatment provided within scope
- No additional charge for escalation
- Time already spent remains chargeable
Important Information
- This is a private service
- Not an emergency service
- Not suitable for life-threatening conditions
- Payment required before dispatch
- Services normally provided within a 10-mile radius of WA10 1FZ
- Requests outside this area considered case-by-case
Need our services?
Call us now on
01744 735310
and select option 5
FAQ’s
Some frequent questions and answers
Is this an NHS service?
No. This is a private service provided by North West Medical Solutions. Please do not delay in calling 999 if you think it is life-threatening.
Are you CQC registered?
Yes. North West Medical Solutions is registered with the Care Quality Commission for relevant regulated activities and was inspected recently.
Do you guarantee a 2 hour arrival?
We aim to attend within 2 hours during operating hours, but response times can vary due to demand, distance, traffic, and weather. Being clear about limitations helps keep claims accurate.
Will I always get a registered clinician?
Not always. The deployment of a registered clinician is based on the individual's needs. Our medically trained non-registered clinicians are able to provide essential care and assist with many simple incidents that do not require the advanced skills of a registered healthcare professional.
Can you take someone to hospital?
Yes. If hospital assessment or admission is needed, we can provide ambulance transfer where clinically appropriate and available.
How do we call for your assistance?
Please call our normal office number on 01744 735310 and select option 5